Reference

How xv99 Handles Your Personal Information

This Privacy Policy tells you exactly what data xv99 collects when you use our platform, why we collect it, and how you can control it.

Data collected only for account operationbKash, Nagad, Rocket details handled securelyYour right to access or delete your dataContact our team to request changesPolicy applies to all supported regions

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is held, want to correct something on your account, or need to make a deletion request, our support team is here to help. Use any of the channels below and include your registered contact detail so we can verify your identity before making changes.

Live Chat Start a live chat session directly from the xv99 platform. Confirm your registered email or mobile number so we can locate your account and handle your privacy request.

Email Support Send your data access or deletion request to our support email. State whether your account uses bKash, Nagad or Rocket so the right team picks it up quickly.

Account Help Centre Log into your xv99 account and open the Help section. From there you can submit a privacy-related ticket and track its status without leaving the platform.

Data We Collect and Why We Use It

xv99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with xv99, we collect the information needed to run it — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. We record transaction references tied to your wallet so deposits and withdrawals can

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be matched to your account correctly. We also collect device and session data — the browser type, IP address, and pages visited — to keep your account secure and to detect unusual activity. Cookies help us remember your preferences across sessions; you can adjust cookie settings
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through your browser at any time. We do not sell your personal data to third parties. Where we share data with payment processors like bKash, Nagad or Rocket, it is only the minimum required to complete your transaction. We retain your account data for as long
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as your account is active and for a reasonable period after closure, as required by applicable rules. If you are in Bangladesh, access to our platform and any data processing depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We have built our data practices around what your account actually needs — nothing extra, nothing vague. Here is how each area works in practice.

Payment Data Handling When you deposit via bKash, Nagad or Rocket, we store only the transaction reference, not your full wallet credentials. Payment data is used solely to match and verify your account balance.

Cookies and Session Data We use cookies to keep your session active and remember your display preferences. You can clear or block cookies in your browser settings, though some account features may not work without them.

Account Security Measures Your account is protected by OTP verification on login and on withdrawal requests. If we detect a login from an unfamiliar device or location, we may ask you to re-verify before continuing.

Data Retention and Deletion We keep your account data while your account is open and for a defined period after closure. Submit a deletion request through live chat or email and we will confirm the outcome in writing.

Your Privacy Questions Answered

Common questions we get about data collection, your rights, and how to act on them — answered directly so you know exactly where you stand.

We collect your name, email or phone number, and the payment method you register — such as bKash, Nagad or Rocket. We also log device and session data to keep your account secure.

We share payment references with bKash, Nagad or Rocket only to process your transaction. We do not sell or share your wallet details with unrelated third parties.

Contact us via live chat or email with your registered account detail. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will process it and confirm once complete. Some data may be retained for the period required under applicable rules.

Cookies keep your session active and save your preferences. You can manage or clear them in your browser settings at any time. Blocking all cookies may affect how your account displays.

This policy covers all accounts opened through xv99. Whether you can use the platform at all depends on your local law and the eligible regions we currently serve — check before registering.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appxv99 App InfoTerms & Conditions

How xv99 Handles Your Personal Information

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Your Privacy Questions Answered

01 What personal data does xv99 collect when I open an account?

02 Does xv99 share my bKash or Nagad details with anyone?

03 How do I request a copy of the data xv99 holds on me?

04 Can I ask xv99 to delete my account data?

05 How does xv99 use cookies on the platform?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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