Reference

What You Agree To When You Use xv99

These terms set out the rules between you and xv99 when you open an account, deposit through bKash, Nagad, or Rocket, and use any part of the lobby.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law determines accessTerms may update — check backContact us with any questions
xv99 What You Agree To When You Use xv99
HOW WE HANDLE THIS

Account Security and Policy Commitments

xv99 applies consistent account-security practices to every registered account. Your wallet details — whether linked to bKash, Nagad, or Rocket — are stored with standard encryption. We do not share your payment information with third parties outside of what is needed to process your transaction. If something changes in how we handle your account data, we update this terms page and note the change at the top.

Wallet Data Handling

Your bKash, Nagad, and Rocket wallet numbers are used only to process deposits and withdrawals on your account. They are not passed to unrelated third parties.

Account Security Steps

Every login uses an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention Policy

We retain account and transaction records in line with standard platform practice. You may request a summary of the data we hold by contacting our support team in writing.

Requesting Changes

To update your registered wallet number or contact details, verify your identity through the account settings page, then submit the change — support confirms it within one working cycle.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about how a rule has been applied to your account — a wallet transaction, an account suspension, or a withdrawal hold — our support team is the right place to start. Bring your account details and the relevant transaction reference when you reach out.

Team online

Live Chat

Open the chat window from any page inside your account. Send your query and a support agent will respond directly — keep your account ID ready.

Email Support

Write to our support address for formal queries about your account terms, wallet holds, or any dispute. Include your registered bKash or Nagad number.

Help Centre

Browse the Help Centre for published answers on account rules, withdrawal conditions, and wallet verification steps before raising a formal query.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to accounts, wallets, and eligibility on xv99. If your question is not covered here, reach out through live chat or email.

No. Your access to xv99 and the services it covers depends on whether using this platform is permitted under your local law. These terms do not override regional restrictions.

The updated terms take effect on the date they are published here. Continuing to use your account after that date means you accept the revised version. We recommend checking this page periodically.

No. Your deposit wallet must be registered in your own name. Using a third-party bKash, Nagad, or Rocket account breaches these terms and may result in your account being suspended pending review.

Contact our support team through live chat or email with your account ID and the transaction or decision reference. We will review the case and respond within a reasonable time.

We may ask you to verify your identity and confirm your registered wallet at any point before processing a withdrawal. This is a standard account-security step, not a penalty.

Send a written request to our support email with your registered mobile number and account ID. We will confirm what account and transaction data we hold in line with our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.